In total, Asurion has 2 phone numbers. How it works FILE A CLAIM Tell us what happened to your device. Same day repair option depends upon claim approval time and technician availability. All other trademarks, service marks, and product brands that appear on this website are not owned by Asurion and are the property of their respective owners. *AT&T Multi-Device Insurance is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. On the Homepage, select the Start here button. You’re better off going to the AT&T store to file the claim that way they can better assist you than the Asurion reps. Visit My Asurion Did you know you can get help, access your benefits, and more in one convenient location? Sign in to your account or create a new one to get started. Sign in to check ticket status Go to att. Start a claim Take action if a failure happens. ‎Huge Problems with Asurion Claim. File a mobile device protection claim. Devices Claims may be fulfilled with new or AT&T Certified Restored equipment, which is (depending on device model). Unless you live in Missouri or Alaska, you have 60 days after the date of the incident OR the last time the phone malfunctioned to file your claim. Disclaimer. Someone used my information to submit a phone insurance claim. Write in detail what happened to your device. com/att or call Asurion at 888. Same day repair option depends upon claim approval time and technician availability. The emails were, in order: a claim has been made, the claim has been completed, and a new phone has been shipped to a specific address in Illinois. Visit My Asurion Did you know you can get help, access your benefits, and more in one convenient location? Sign in to your account or create a new one to get started. Protect Advantage for 1 2 claims for accidental damage from handling (ADH)* per consecutive 12 month period 3 claims for physical damage (excluding ADH), loss and theft per consecutive 12 month period Unlimited screen repairs, battery replacements and out of warranty malfunction claims ProTech support More than 1 device to protect?. For AT&T Customers For Liberty Customers REPLACEMENT DEVICE 1 Shipping schedule Shipping fee. You’re better off going to the AT&T store to file the claim that way they can better assist you than the Asurion reps. ‎I have Insurance for my iPhone submitted claim on 3/27/19 and …. Still can’t find it? We can help you temporarily suspend your service. Protect Advantage for 1 2 claims for accidental damage from handling (ADH)* per consecutive 12 month period 3 claims for physical damage (excluding ADH), loss and theft per consecutive 12 month period Unlimited screen repairs, battery replacements and out of warranty malfunction claims ProTech support More than 1 device to protect?. Insurance is dependent on everything remaining as one. Last updated: December 7, 2022. If you were previously enrolled in AT&T Multi-Device Insurance, claims from such AT&T Multi-Device Insurance policies that are less than 12 months old. Asurion Customer Service>Contact Asurion Customer Service. Now, a former front-line customer service rep at Asurion has written in to shed some light on what CSRs can and can’t do, and the best (and worst) ways to file your claim. Our experts are here and ready to help, Monday–Saturday, 8am–6pm CT. Choose a plan to continue. ASURION Contact us CALL US Please call us at 1-888-562-8662 An Asurion expert will be happy to help you. (844) 529-2692 Asurion Homeplus Call customer service Send Message Legal: (844) 798-7701 Privacy Inquiries Media: (615) 837-7283 (615) 837-3058 Asurion Emails: Legal DMCA Inquiries Media nicole. This makes it easier to file a claim later. Track an open claim Get next steps for your claim. com/att Call 888. Claims from AT&T Protect Insurance for 4 that are less than 12 months old will be carried forward and applied to the Claim Limits of a subsequently issued coverage certificate for AT&T Mobile Insurance or AT&T Protect Insurance for 1. Filed a claim and accidentally put the incident date as the 11th when it was in fact the 10th. 3 Its convenient Visit a repair location or have a technician come to you, whatever is more convenient. Asurion, thats a knife that cuts both ways. claim was denied because Im still using the SIM Card. File and track a device protection claim Ways to file Go to phoneclaim. We need to know if it was dropped, got wet, is lost, or something else. Went to the ATT store, who told me they cannot access the account either for some reason and to let Asurion know. Mobile provider AT&T has partnered up with insurance giant Asurion to create a highly efficient web portal so consumers can easily file a claim if their phone has become damaged, lost, or. Device Eligibility and Deductible Schedule For Multi. Enter your wireless number and the security code then click Continue. Newly launched devices models may not be eligible for repair. Insurance coverage replaces your phone with payment of the deductible, with an identical model, or a similar one if it is not available. Confirm your contact information. Done! Start new claim Will it cost me anything to file a claim?. Save your receipt Quickly check the status of an open claim. Phone Insurance, Extended Warranty & Tech Support. Called back Asurion, after waiting another hour the call dropped. Asurion® is the property of Asurion, LLC. A method of payment for the deductible. We’re available weekdays from 8 a. Generally, claims must be reported within 60 days of the date of the incident. tracking or claim? if its a tracking number you track it per the shipping company if its a claim number then you contact assurion and ask them the status, at&t doesnt insure phones its assurion. DIRECTV Protection Plan Premier. Common problems addressed by the customer care unit that answers calls to 866-667-2540 include Make a claim, Problem with a claim and other customer service issues. 0 0 QuarryRye +26 more Master • 3. tracking or claim? if its a tracking number you track it per the shipping company if its a claim number then you contact assurion and ask them the status, at&t doesnt insure phones its assurion. AT&T Protect Advantage customers may be eligible for same day delivery and setup for eligible devices. We make it easy to start, manage, or track your AT&T Prepaid claim. Asurion experts are available weekdays 8am – 10pm ET and. Deliveries to Alaska, Hawaii, Puerto Rico and U. Get started Asurion is trusted by 300 million worldwide. Att asurion Asurion keeps on denying my claims, last year they refused to replace/fix my iPhone 12 pro max, they wouldnt budge what was the reason i open another claim with another device and meet with the same fate so I went ahead and cancel the insurance. Claim Limits Two claims within any consecutive 12 months with a maximum device value of $1,500 per occurrence. ¹Each screen repair will count towards your claim limits. com/att or call 888-562-8662 to check current eligibility. Start a claim Take action if a failure happens. Were available weekdays from 8 a. You can contact Asurion at 888-562-8662, Monday – Friday 8 AM-10 PM, Saturday- Sunday 10 AM-9 PM. Unless you live in Missouri or Alaska, you have 60 days after the date of the incident OR the last time the phone malfunctioned to file your claim. Now, a former front-line customer service rep at Asurion has written in to shed some light on what CSRs can and can’t do, and the best (and worst) ways to file your claim. © Asurion 1992-2023. Check claim status Track replacement device Activate replacement device Lost or stolen device? First, try to find your device using GPS or a pre-installed location app. ‎Can I track my new phone being sent from claim?. Start a claim Track an open claim Manage your protection Register your product by saving your receipt. Mobile provider AT&T has partnered up with insurance giant Asurion to create a highly efficient web portal so consumers can easily file a claim if their phone has become damaged, lost, or. the Status of a Repair Ticket Online. How it works FILE A CLAIM Tell us what happened to. Terms of Use opens in a new window. 0 0 Gary L +51 more ACE - Expert • 16. File claims anytime online or call 888. File your claim online You’ll need to provide your carrier, your device make and model, a description of what. For AT&T PREPAID exchanges, we’ll charge your credit or debit card for the full replacement value of the device. Insurance is covered through Asurion, not ATT. Second part, no if there is an issue with the replacement phone you have to go through Asurion. Claims made simple You can file an unlimited number of claims starting 31 days after enrollment: Any preexisting conditions or breakdowns that occur before day 31 are not. Your billing and shippinh address. First of all, You have to provide your carrier. needing a address so I can mail back a broken phone. I had never heard of Asurion until yesterday and do no have phone insurance of any type. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or. Have an AT&T PREPAID device? Explore protection options for AT&T PREPAID Make a warranty device exchange Contact us to do a warranty device exchange, if its under warranty. The SIM card needs to be active in the phone you are filing a claim on. For AT&T PREPAID, if it qualifies for an exchange, well credit your credit or debit card for the full replacement value of the device. Enroll Now COVERAGE View complete terms and conditions of coverage. Start Tracking DEVICE PROTECTION & SUPPORT Take advantage of AT&T. Cracked AT&T Phone Screen Repair. They will be able to get you a new return label as well. As soon as you have submitted the device claim, you will receive an email with shipping details and tracking information for your replacement. Asurion is a completely separate company, all carriers use for mobile insurance You just wrote you’re still using your SIM card in another phone other than the one on which you filed a claim. 1 Its fast If eligible, you could have your AT&T phone fixed as soon as today * 2 No need to transfer data Keep your phone and all the content on it. File your claim online Youll need to provide your carrier, your device make and model, a description of what happened, a billing and shipping address, and a method of payment for the deductible. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, CA. 0 0 areialdubai New Member • 2 Messages 3 years ago. Have an AT&T PREPAID device? Explore protection options for AT&T PREPAID Make a warranty device exchange Contact us to do a warranty device exchange, if its under warranty. Unless you live in Missouri or Alaska, you have 60 days after the date of the incident OR the last time the phone malfunctioned to file your claim. Enter your ZIP code and click Submit. Save your receipt Quickly check. 4 You could save money A screen repair deductible could be lower than a replacement. Claim keeps getting denied for erroneous reasons and Asurion errors. So I then proceed to have service suspended with att (I thought that had already happened because it said something about deactivating phone when filing claim). *AT&T Multi-Device Insurance is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. It will be eight days in about 45 minutes that my phone was damaged and I submitted my claim and I still dont have a replacement phone and I have no idea when I will be receiving one. Check on your claim status: Once you have filed your claim with Asurion you can check the status of your claim at http://www. com Asurion Help Center: Visit contact page. A description of what happened. Asurion, thats a knife that cuts both ways. File or Track a Claim - Verizon, AT&T, Amazon, and More / Asurion Its easy to start or manage a claim Choose the phone carrier or retailer tied to your protection plan. Tabs will appear at the top of your screen providing you with additional info as you move through the claims process. Filing a claim for a replacement device with Asurion is quick and easy, getting you reconnected fast. ASURION Contact us CALL US Please call us at 1-888-562-8662 An Asurion expert will be happy to help you. Privacy Terms of Use opens in a new window. But they will send repeated emails stating that they cannot see the price or. Protect Advantage for 1 2 claims for accidental damage from handling (ADH)* per consecutive 12 month period 3 claims for physical damage (excluding ADH), loss and theft per consecutive 12 month period Unlimited screen repairs, battery replacements and out of warranty malfunction claims ProTech support More than 1 device to protect?. #1001002300, in California, Asurion. (844) 529-2692 Asurion Homeplus Call customer service Send Message Legal: (844) 798-7701 Privacy Inquiries Media: (615) 837-7283 (615) 837-3058 Asurion Emails: Legal DMCA Inquiries Media nicole. Exchange a device under warranty. All other trademarks, service marks, and product brands that appear on this website are not owned by Asurion and are the property of their respective owners. On the Homepage, select the Start here button. Last part, it is possible for you to receive a refurbished device. Sign in to check ticket status Go to att. CLAIM STATUS Track a claim as it moves through the process. per mobile number enrolled, depending on device model See details Enroll now Here’s what you’ll get:. Insurance claim replacement phone upgrade>AT&T Insurance claim replacement phone upgrade. Asurion claims “phone was in use since claim date” it was BECAUSE IT WAS STOLEN. AT&T should find a new third party to administer it insurance policy because Asurion is missing the mark. Asurion. Device Eligibility and Deductible Schedule For Mobile Insurance*. Claims fulfilled with a replacement device and approved by 6 p. Create your account today Let’s talk Prefer a phone call? We’ll connect you with the right person. It will be eight days in about 45 minutes that my phone was damaged and I submitted my claim and I still dont have a replacement phone and I have no idea when I will be receiving one. We make it easy to start, manage, or track your AT&T Prepaid claim. We make it easy to start, manage, or track your AT&T Prepaid claim. Asurion is not ATT. 2K Messages 4 years ago Even if that wasnt old, so what? [Per Guidelines : Keep it Relevant and Appropriate]. 0 0 Salz311 Contributor • 2 Messages 3 years ago Well I made the claim over the phone and Im trying to see where and if the phone has been sent. Start a claim Track an open claim Manage your protection Register your product by saving your receipt. Filing An AT&T Phone Insurance Claim. My experience filing a claim with Asurion : r/Asurion. File a claim with a few easy steps. Asurion will keep saying your proof of purchase documentation doesn’t work. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc. The emails were, in order: a claim has been made, the claim has been completed, and a new phone has been shipped to a specific address in Illinois. Asurion is not AT&T, or Verizon, etc. Anyway, that was the 1st time they denied my claim. Asurion insurance scam: Do not buy their insurance on Amazon>Asurion insurance scam: Do not buy their insurance on Amazon. The emails were sent to my real email address, but the name of the claimant is my girlfriends partial name. Simply click your carrier and then click My Claim. To use our simple online claims experience to have your phone repaired or replaced, click here. Includes fees paid to AT&T and Asurion. File a claim Get peace of mind for every “oops” Cover up to 4 devices to keep everyone protected. Anyway, that was the 1st time they denied my claim. Track an open claim Get next steps for your claim. Tell Us What You Think! Post Your Comment Below:. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. ET will be shipped and, in most cases, delivered the next day. Submit your claim details. The Asurion call center that you call into has employees from Arizona, Texas and is open 24 hours, 7 days according to customers. Well check your device for warranty eligibility. Asurion will indeed open your claim. CLAIM STATUS Track a claim as it moves through the process. Start a claim Track an open claim Manage your protection Register your product by saving your receipt. Filing a claim for a replacement device with Asurion is quick and easy, getting you reconnected fast. Youll get that amount credited back when you send. Done! Start new claim Will it cost me anything to file a claim?. Mobile provider AT&T has partnered up with insurance giant Asurion to create a highly efficient web portal so consumers can easily file a claim if their phone has. Asurion is not ATT. If you have a problem, file a BBB complaint against Asurion. com Claim Your Business Advertisements Contact Information Asurion Website: www. Asurion claims “phone was in use since claim date” it was BECAUSE IT WAS STOLEN. Former Asurion Staffer Shares Insider Tips On Making. Payment method for the deductible. File Your AT&T Phone Insurance Claim Online. Start Tracking DEVICE PROTECTION & SUPPORT Take advantage of AT&T ProTech support, the AT&T ProTech app, and more. 1 Its fast If eligible, you could have your AT&T phone fixed as soon as today * 2 No need to transfer data Keep your phone and all the content on it. PROTECT ADVANTAGE FOR 1 $14 or $17 /mo. Select the product associated with your trouble ticket from the drop-down menu. Replacements for approved claims on this device will be new or AT&T Certified Restored and will be either the same watch and watchband combination or a watch and watchband combination of like kind and quality to the device enrolled in protection. Suspend service Frequently asked questions Expand all. Overseas travel is not a concern for Asurion and they can, and will, deny a claim if you separated the active SIM card from the phone that was insured. Limited to eligible devices in select areas. Asurion will keep saying your proof of purchase documentation doesn’t work. You can file an unlimited number of claims starting 31 days after enrollment: Any preexisting conditions or breakdowns that occur before day 31 are not covered. In order to be covered, you need to file claim and have it accepted with Asurion first. Call Asurion at 888. AT&T should find a new third party to administer it insurance policy because Asurion is missing the mark. Visit an Asurion Tech Repair & Solutions store or uBreakiFix by Asurion location (with your authentication code)6 to get your phone sanitized and cleaned, optimize device performance or get help restoring data from your damaged device to your replacement device. Called again and the rep told me they cannot send. Youll need to provide: Your carrier. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. It is important that you file a claim before you replace your phone and SIM card. Att asurion Asurion keeps on denying my claims, last year they refused to replace/fix my iPhone 12 pro max, they wouldnt budge what was the reason i open another claim with another device and meet with the same fate so I went ahead and cancel the insurance. Have logged 36 hours asking for help Need replacement phone and credit for inoperable time and services Questions • Updated 7 months ago 720 8 0 4 Like. 1K Messages 7 years ago No, the insurace gives you a replacement of what you lost. The SIM card needs to be active in the phone you are filing a claim on. 0 0 Salz311 Contributor • 2 Messages 3 years ago Well I made the claim over the phone and Im trying to see where and if the phone has been sent. If the device has liquid or physical damage, well bill you the full replacement value for the device. Asurion Claim Status AttAsurion MUST see usage on a device before a claim is filed. ¹Each screen repair will count towards your claim limits. Asurion, thats a knife that cuts both ways. Replacement Deductibles/ Service Fees for Connected Puerto Rico and U. So after calling Asurion, I fixed the date, filed my now 2nd claim, re did the affidavit docs and waiting to hear back. com/att or call 888-562-8662 to check current eligibility. If you chose to replace the SIM card and the phone prior to contacting Asurion and making a claim Asurion sees that there is a phone active on the line it does not matter if it is an old junk phone or a cheap phone, the insurance only covers the. Once your number has been verified, click Track My Claim. Asurion is not affiliated with, sponsored by, or endorsed by Apple or any of the respective owners of the other trademarks, service marks and/or product brands cited herein. Have a wonderful day! Portia, AT&T Community Specialist 0 0 K kikomonarrez New Member • 3 Messages 2 years ago I have returned my phone using the return label. Welcome to AT&T Protect Insurance for 4. There are limits of up to $2,000 per approved claim and up to $5,000 every 12 months. Wednesday, December 8th, 2021 2:52 AM Asurion claim issue My son dropped his phone in the lake, simple claim, why we have ins. File and track a device protection claim Ways to file Go to phoneclaim. Privacy Policy Terms of Use Terms of Use. File claims anytime online or call 888. Filing a claim usually takes less than 10 minutes. claim >Someone used my information to submit a phone insurance claim. Service request number (SR#) ZIP code Track claim Track claim Dont have your service request number? View your products and claims. Former Asurion Staffer Shares Insider Tips On Making >Former Asurion Staffer Shares Insider Tips On Making. Ex-Asurion worker: Don’t believe the time frame they give you. Second part, no if there is an issue with the replacement phone you have to go through Asurion. Most Common Providers All Providers How It Works FILE A CLAIM Tell us what happened to your product and when it happened. AT&T Protect Advantage customers may be eligible for same day delivery and setup for eligible devices. Enter your mobile number or serial number, complete the security check and click Submit. Visit an Asurion Tech Repair & Solutions store or uBreakiFix by Asurion location (with your authentication code)6 to get your phone sanitized and cleaned, optimize device. File and track a device protection claim Ways to file Go to phoneclaim. Asurion experts are available weekdays 8am – 10pm ET and weekends 9am – 9pm ET. Still cant find it? We can help you temporarily suspend your service. Filed a claim and accidentally put the incident date as the 11th when it was in fact the 10th. Virgin Islands cannot be shipped for next-day delivery. File a claim with a few easy steps. AT&T>Exchange a device under warranty. Check claim status Track replacement device Activate replacement device Lost or stolen device? First, try to find your device using GPS or a pre-installed location app. Choose the Check Status option from the next page. Apple® and iPhone® are registered trademarks of Apple Inc. Start a claim Track an open claim Manage your protection Register your product by saving your receipt. Insurance is covered through Asurion, not ATT. AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for 1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and AT&T Protect Advantage for Business for 4 is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. This makes it easier to file a claim later. Start a claim Track an open claim Manage your protection Register your product by saving your receipt. You’re better off going to the AT&T store to file the claim that way they can better assist you than the Asurion reps. Get started Asurion is trusted by 300 million worldwide. AT&T Device Protection>Phone Insurance. Claim Limits 8 shared claims within any consecutive 12 months with a maximum device value of $2,500 per occurrence. File your device claim online. When you file Make sure you file your claim within 60 days of loss or damage. Customized replacements will not be provided. A billing and shipping address. File a claim with a few easy steps. *AT&T Mobile Insurance is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. AT&T Insurance claim replacement phone upgrade. Device Eligibility and Deductible Schedule For Mobile …. You can contact Asurion at 888-562-8662, Monday – Friday 8 AM-10 PM, Saturday- Sunday 10 AM-9 PM. Start Tracking DEVICE PROTECTION & SUPPORT Take advantage of AT&T ProTech support, the AT&T ProTech app, and more. CLAIM STATUS Track a claim as it moves through the process. Common problems addressed by the customer care unit that answers calls to 866-667-2540 include Make a claim, Problem with a claim and other customer service issues. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. If you live in either of the two aforementioned. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. So after calling Asurion, I fixed the date, filed my now 2nd claim, re did the affidavit docs and waiting to hear back. For AT&T Customers For Liberty Customers REPLACEMENT DEVICE 1 Shipping schedule Shipping fee. © Asurion 1992-2023. Contact Asurion Customer Service. Replacements for approved claims on this device will be new or AT&T Certified Restored and will be either the same watch and watchband combination or a watch and watchband combination of like kind and quality to the device enrolled in protection. Wednesday, December 8th, 2021 2:52 AM Asurion claim issue My son dropped his phone in the lake, simple claim, why we have ins. Phone Insurance, Extended Warranty & Tech Support / Asurion. Check claim status Track replacement device Activate replacement device Lost or stolen device? First, try to find your device using GPS or a pre-installed location app. For some reason I really believed Friday was the 11th. 8662 weekdays 8am - 10pm ET or weekends 9am - 9pm ET. Phone Insurance Claim – File a Claim for Your Device. Have this info handy: Device brand and model. Submit your claim details. Call Asurion at 888. 7 Protect Advantage for 1 • 2 claims for accidental damage from handling (ADH)*. Enter the Telephone Number associated with your problem. File or Track a Claim - Verizon, AT&T, Amazon, and More / Asurion It’s easy to start or manage a claim Choose the phone carrier or retailer tied to your protection plan.